Terms of service

What Verbalis CX Solutions does

We provide outsourced customer care for e-commerce brands: answering messages, requests and follow-ups on the channels agreed with you. We act as a service provider. We are not a party to your sales: orders, deliveries, refunds and product guarantees remain your responsibility.

Scope and response times

The channels covered, the languages, the opening hours and the target first-response time are written in your proposal and confirmed at the audit. We work inside your own tools, under your brand name, following the tone-of-voice guide approved by your team.

Fees

The service is billed as a fixed monthly retainer based on volume and coverage. Payment terms, notice period and any additional capacity for sales peaks are stated in the proposal before the start of the engagement.

Your responsibilities

You provide the accesses, the product information and the answers to questions we cannot decide alone. You remain responsible for the accuracy of what our team relays and for compliance with the law applicable to your products and claims.

Data and confidentiality

Access is limited to the tools needed to answer your customers. Both parties keep the other's commercial information confidential. Customer data is processed only for the purpose of handling the conversations, as described in the privacy notice.

Contact

Questions about these terms can be sent to contact@gulfcareglobal.com. Verbalis CX Solutions W.L.L., Manama, Bahrain · Paris, France.